Terms of Service

Last updated: 16/10/2025

Welcome to Aussie Magic Studio (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website www.aussiemagicstudio.com.au (the “Site”) and the services we provide, including but not limited to laser cutting, 3D printing, signage, printing, fabrication, and custom manufacturing (collectively, the “Services”).

By accessing our website or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not access or use our Site or Services.

1. Use of Our Services

You agree to use our Site and Services only for lawful purposes and in accordance with these Terms.
You must not:

  • Use the Site in any way that violates applicable laws or regulations.

  • Submit any files, designs, or materials that infringe on the intellectual property rights of others.

  • Attempt to interfere with the proper functioning or security of our website or systems.

We reserve the right to refuse service, cancel orders, or terminate your access to our Site if we believe your use violates these Terms or is harmful to our business or other users.

2. Quotes, Orders, and Payment

  • Quotes provided by us are based on the information you supply and are valid for a limited time as stated.

  • Pricing may vary based on cutting time, material type, setup fees, engraving complexity, and other variables.

  • All payments must be made according to the payment instructions provided. We reserve the right to withhold delivery or services until payment is received in full.

  • We may reject or cancel any order at our discretion, including if the provided files are not suitable for laser cutting, printing, or fabrication.

3. Files and Intellectual Property

  • You are solely responsible for the accuracy, legality, and ownership of any files, drawings, or content you submit.

  • By submitting files, you represent and warrant that you have the right to use and reproduce them, and that they do not violate any third-party intellectual property rights.

  • We are not responsible for errors, defects, or damages caused by incorrect or unsuitable files.

  • All designs, processes, and content created by Aussie Magic Studio remain our intellectual property unless otherwise agreed in writing.

4. Turnaround Times and Delivery

We aim to meet the estimated turnaround times provided when you place your order. However, these times are estimates only and not guaranteed.
Delays may occur due to factors including but not limited to:

  • File setup errors

  • Material availability

  • Technical or machine issues

  • High-demand periods

We will notify you of significant delays whenever possible. We are not responsible for delays caused by third-party couriers or postal services.

5. Materials and Safety

  • You may use materials supplied by us or provide your own. If providing your own materials, you must ensure they are suitable for laser cutting or fabrication.

  • We may perform test cuts on supplied materials to assess compatibility. Extra material may be required.

  • We cannot cut or process hazardous materials such as PVC, polycarbonate, ABS, metals, glass, or flammable substances.

6. Limitation of Liability

To the maximum extent permitted by law, Aussie Magic Studio and its directors, employees, and affiliates shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our Site or Services.

  • Any loss of data, profits, or business opportunities.

  • Any issues resulting from third-party carriers, delays, or external factors beyond our control.

Our total liability, in any circumstance, will not exceed the total amount you paid for the specific order related to the claim.

7. Cancellations, Refunds, and Changes

  • Orders cannot be cancelled once production has commenced unless agreed upon by both parties.

  • Refunds may be provided in accordance with Australian Consumer Law in cases of defective service.

  • Design or file changes requested after production begins may incur additional charges.

8. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy. Please review it carefully to understand how we collect, use, and protect your personal information.

9. Termination

We reserve the right to suspend or terminate your access to our Site or Services at any time without notice if you breach these Terms or engage in unlawful or harmful behaviour.

10. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of New South Wales, Australia.
You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

11. Contact Us

If you have any questions about these Terms, please contact us:

Aussie Magic Studio
Shop 0, 196 New Canterbury Road, Petersham NSW 2049, Australia
+61 425 826 369
info@aussiemagicstudio.com.au