Laser Cutting

FAQs – Laser Cutting, Printing & 3D Printing Services

  • We strongly recommend vector formats such as 3DM, DXF, AI (saved from Rhino, AutoCAD, or Illustrator).
    We can also accept PDF,SVG and CDR, but they may require conversion and could incur extra setup fee.
    Raster images (JPEG, PNG) can only be used for engraving, not cutting.

  • We do not provide full design or drafting services.
    However, we are happy to answer questions and guide you on how to correctly prepare your files.
    For detailed steps, please check our article: [How to Prepare Files for Laser Cutting].

  • We supply and stock a wide range of pre-tested materials such as plywood, acrylic, cardboard, and specialty papers.
    You may also bring your own material, but please provide extra for test cuts and potential adjustments.


    ❌ We cannot cut the following: PVC, vinyl, polycarbonate, ABS, metals, glass, stone, fiberglass, carbon fiber, or foam (fire hazard).

  • Our cutting bed is 1200 × 900 mm.
    Please make sure your sheets fit within this size, and that materials are flat (not bent or warped).

  • Most standard jobs are completed within 1- 2 business days.

    We also offer an Express Service for urgent deadlines:

    • Files submitted before 2:30 pm can often be completed the same day.

    • Files received after 2:30 pm will be processed the following business day.

    During peak times (e.g., end-of-semester), express slots may fill quickly — please confirm availability with us in advance.

  • Pricing is based on cutting time ($24 per 30 min), plus setup fee, materials, and delivery if required.
    Engraving (raster) may cost more than scoring or cutting, as it depends on the surface area engraved.
    See our guide: [How Much Does Laser Cutting Cost in Sydney?]

    • Pickup: From our Petersham studio (easy access via public transport or car).

    • Flat rate $12 delivery to USYD, UTS, and UNSW.

    • Distance-based delivery: $15 within 6 km, $20 within 6–10 km, quoted beyond.

    • Interstate / beyond Sydney Metro: Australia Post, quoted by weight and location.

  • Yes, we support our community with:

    • 10% off for students (with valid student ID).

    • 5% off for small creative studios and DIY makers.

    • Partnership rates for architecture and design firms.

    See more: [Discounts & Special Offers].

  • We can cut acrylic, MDF, and plywood up to 12 mm thick, depending on material density.
    For screenboard and boxboard, the maximum thickness is 5 mm.

    For other materials, the maximum cutting thickness may vary. In these cases, we usually perform a test cut to determine the correct settings and confirm whether full cutting is possible.

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Printing

  • PDF is strongly preferred, especially for large format posters. We can also accept DOC, PPT, and high-resolution JPEG/TIFF for smaller prints.

  • Standard printing jobs can usually be completed within 1–2 HOURS. For laser cut portfolio, it may takes us 1-2 day to finish. For urgent deadlines, please check with us for availability.

  • No minimum order. You can print a single sheet or a full set — our pricing is per job and per sheet.

  • We can only provide basic lamination in-house at the moment. Foil stamping, embossing, or spot UV may be available in a shot time.

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3D-Printing

  • No minimum print volume. You can print a single part if needed. However, pricing is time-based ($10 setup for one color + $10/hour printing, materials included), so even small jobs may reach $20–30.

  • We don’t provide same-day or express FDM 3D printing. Unlike laser cutting, 3D printing is slower and may fail, so we work on a queue system. Please contact us first to confirm if a printing slot is available.

  • Turnaround time depends on your model’s complexity:

    Simple models: often within 1 day

    Medium detail: 1–2 days

    Large or complex prints: 3+ days

    We’ll confirm your 3D print turnaround time after reviewing your file.

  • Yes. We always review files before printing:

    Minor issues (e.g., scaling, orientation): we can fix them.

    Major geometry errors: we’ll notify you to adjust.

    We currently do not provide full 3D modeling services.

  • Yes. We can rescale models, but you must provide at least one accurate real-world measurement (e.g., base length = 100 mm). This ensures your FDM print is correctly scaled.

  • Not at the moment. We only work with digital files supplied in STL, OBJ, or 3MF formats.

  • Supports are temporary printed scaffolds that hold overhanging parts during FDM printing. After the job finishes, we remove these supports and do light surface cleanup.

  • PLA is lightweight yet durable. With wall thickness over 2 mm, parts are very stiff and hard to break by hand. This makes it excellent for architecture models, prototypes, and display parts.

  • FDM 3D printing (our service): Larger models, architectural parts, prototypes, and functional designs with moderate detail.

    Resin printing: Small, intricate designs such as miniatures, fine jewelry, or parts with very delicate overhangs.

  • For architectural models, we recommend a minimum wall thickness of 2 mm. Thinner walls are fragile and may not print successfully with PLA.

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We hope our laser cutting FAQs clear up most of your questions!
Still not sure about something? Just get in touch — we’re always here to help.

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